Call Reporting Ideas
Need ability to have automatic notifications by email of Abandoned Calls, Missed Calls, etc. Need option to set a schedule of frequency how we want to be notified: End of day, Every hour, specific t...
Forum Discussion
Hi MicroTechSys Welcome to the Community!
Thanks for your suggestions. I'm happy to share this with the team.
I recommend checking out the GoTo Connect Idea Board to see if your suggestions have already been posted. I just looked myself and didn’t find an existing idea specifically about email notifications for missed or abandoned calls, so you may want to add that as a new suggestion! Please remember to submit one idea at a time—this makes it easier for the team to track analytics and for other users to vote on each individual feature.
Also, are you familiar with the Supervisor Dashboard within GoTo Connect? It provides some real-time monitoring tools that might be similar to your call report template.
