"Call Reports" Accuracy
We rely heavily on data from these reports, they have never been the most accurate but recently a change was made and now every RING on the outbound call is listed as a separate call.
I would report this via phone to support however I don't have a couple hours today to spare. I can provide thousands of examples, heck I could provide real time examples! Im not sure how no one has noticed or maybe they did? The Contact Center Analytic are also current broken when using the call back feature so no reporting right now is accurate.
This is all the same call recorded as 4 outgoing calls:
| From | To | Queue Name | Start Time | Start Time (local) | Answer Time | Answer Time (local) | End Time | End Time (local) | Duration | Disposition | Direction | |
| Mayra Vargas(120) | 1503890**** | 2023-09-19T18:57:18.944Z | 2023-09-19T11:57:18.944 PDT | 2023-09-19T18:57:35.626Z | 2023-09-19T11:57:35.626 PDT | 2023-09-19T19:03:19.551Z | 2023-09-19T12:03:19.551 PDT | 344 | 16 | OUTBOUND | ||
| Mayra Vargas(120) | 1503890**** | 2023-09-19T18:56:42.603Z | 2023-09-19T11:56:42.603 PDT | --:--:-- | --:--:-- | 2023-09-19T18:57:18.643Z | 2023-09-19T11:57:18.643 PDT | 0 | 16 | OUTBOUND | ||
| Mayra Vargas(120) | 1503890**** | 2023-09-19T18:56:06.267Z | 2023-09-19T11:56:06.267 PDT | --:--:-- | --:--:-- | 2023-09-19T18:56:42.305Z | 2023-09-19T11:56:42.305 PDT | 0 | 16 | OUTBOUND | ||
| Mayra Vargas(120) | 1503890**** | 2023-09-19T18:55:29.794Z | 2023-09-19T11:55:29.794 PDT | --:--:-- | --:--:-- | 2023-09-19T18:56:05.833Z | 2023-09-19T11:56:05.833 PDT | 0 | 16 | OUTBOUND |
