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James_H's avatar
James_H
Visitor
2 months ago

Call Transferred then Rings to Person Transferring

This is an odd issue that came up a few weeks ago and hasn't gone away.  User A picks up a call on a ring group from an outside line. User A then presses transfer and dials User B's extension. After...
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KateG's avatar
KateG
GoTo Manager
2 months ago

Hi James_H 

Welcome to the Community.

I see you are still working with the team, the last note is that it's possibly a network issue, but that is not a conclusion. 

I'll keep an eye on the case; maybe someone from the Community may have input as well. Thanks for working with the support team. 

James_H's avatar
James_H
Visitor
2 months ago

Hi KateG, thanks for the update. I left some time slots with your support team for them to call me today, but they didn't call nor did they respond to the email to let me know those times wouldn't work. I also sat on hold with tech support for around 20 minutes and no one answered. 

I left two more time slots for them to call me tomorrow. Perhaps you could look into why there is no response from the team. It would be nice for them to at least say those times wouldn't work. That way I don't have to hang around waiting and I can work on other tasks.

Thanks,

James

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    James_H I see that the case was worked on today. It appears to be a challenge to replicate, it's been escalated a few times. Thanks again for sharing all your information and patience as the team reviews. 

    • James_H's avatar
      James_H
      Visitor
      29 days ago

      Deleted Comment