Sidhu when you join the session, can you check your camera settings on the top center. There are two options there that would hide it. Hide everyone or by turning off Show me my camera. I tested this on my side and do see my camera on the preview, but not when I join after disabling Show me my camera.
If you still don't see your camera, can you PM me (tap on my username then Message Me on the top right) screenshots? The permissions should be updated now to allow that.
Sidhu thanks for your message and the images. The other setting that could affect this is would be under Settings- Capabilities - General - Hide My Camera.
If this doesn't resolve the issue, you should reach out to customer support who can review your setup and see what may be causing this issue.
KateG ,
This problem was really replicated with a few accounts.
I believe a might be because of license.
This problem with the camera occurred, when the GoTo home page appears as it does below.
There was no camera problem, when the GoTo home page appears as it does below.
moderator edit: removed images containing personal information
Sidhu I don't believe having the camera off when it's on with a preview would be due to a license issue. I would recommend calling customer support who can take a close look at your setup and see what the issue may be.
