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Forum Discussion
Error Codes for SMS Texting Approval
We have been rejected several times, but we have never once been given an error code or reason.
It simply says our sample messages do not match the campaign use case. Where can we find the error codes letting us know what to fix?
3 Replies
GlennD, we have also experienced all of what jvaragona has experienced. Seems that no matter what we change and then submit, our application is rejected. The AI suggestions are not helpful. So, we will use a different vendor that is working for us. No problems.
GlennDI show some our users are able to text and some of those texts get rejected. Other users receive a 'Texting isn’t available until SMS registration is done. Ask your admin for help.' message. In our SMS Compliance section, it shows brand registration complete and campaign as active. We included all of our numbers. When this began a week ago, we saw some items were missing from the campaign like the links and the opt in opt out language, so we added that. The status for the brand and campaign never changed. Is there no place to get further info on our status or why we are getting these errors?
Hi johnclaborn, welcome to the community.
We have the common rejection reason codes and explanations in the Troubleshooting section of this support article: https://support.goto.com/connect/help/register-your-local-phone-number-to-enable-texting
This support article covers ineligible use cases: https://support.goto.com/connect/help/ineligible-use-cases-for-sms-campaigns?highlight=cases
