Forum Discussion

iamswthomas's avatar
iamswthomas
New Member
16 days ago

GoTo Calls Force Active Application Change

Our call center is complaining that the 'new' GoTo app has negatively impacted their work flow.

 

When a user is in another application, such as email or clinical software typing notes, an incoming call will force GoTo to be the active screen, therefore causing the active window to change. The user then has to switch back to the window they were in to finish recording notes or changing information in a patients record.

 

This happens frequently and all of our users are extremely frustrated with this 'new and improved' product. So much so, that we are looking at alternative solutions to the GoTo software.

 

What is GoTo doing to prevent their software from changing the active window and prevent this from happening. Users should not be forced to lose valuable time because GoTo wants to be in the forefront every time a call comes in.

 

 

  • KateG's avatar
    KateG
    GoTo Moderator
    16 days ago

    Hi iamswthomas Welcome to the GoTo Community, 


    Thanks for sharing your feedback, I am sorry to hear this and I will share this with the team. A few things you could try: 

     

    • Enabling Do Not Disturb by clicking on your avatar on the top right, this will send the call to voicemail. 
    • Setting the softphone window to Mini, making the softphone less intrusive.