jstrittmatter
31 days agoActive Contributor
Yealink T54W with an EXP50
Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 worked briefly before the phone reverted back to the previous firmware, which I assume is a GoTo Connect setting.
I did submit a case on this exact issue, but there are no other case notes on what support did to fix it, and it is now impacting other users with the same exact setup.
Has anyone else experienced this issue, and what needs to be done to resolve it?