The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Gotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the ...
Hi 124578
Welcome to the Community. Could you tell me what plan you currently have? I don't see that you are currently using Contact Center which has access to the analytics you mentioned.
You may also be interested in attending one of our live Q&A sessions with product experts, they are held every weekend, except Friday, at 11am Pacific.
Hello KateG
We used to have this feature when we first signed up on the same plan not sure what really happened ?
Analytics overall became very very limited especially with the missed calls not being able to be tracked which is pretty frustrating...
isn't there a way to go back to the classic view of analytics where we used to have these options ?
