Gotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the ...
Forum Discussion
Hi 124578
Welcome to the Community. Could you tell me what plan you currently have? I don't see that you are currently using Contact Center which has access to the analytics you mentioned.
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Hello KateG
We used to have this feature when we first signed up on the same plan not sure what really happened ?
Analytics overall became very very limited especially with the missed calls not being able to be tracked which is pretty frustrating...
isn't there a way to go back to the classic view of analytics where we used to have these options ?
