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124578's avatar
124578
New Member
8 months ago

Gotoconnect Analytics

Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users  I tried all the filters available on the new view to pull the ...
Contact Center
Customer Engagement
Windows
KateG's avatar
KateG
GoTo Manager
8 months ago

The legacy view is still accessible.

Could you share a bit more detail or any steps on how you used the legacy reports?  This will help us guide you on how to find and access what you need in the new analytics according to your plan. 

124578's avatar
124578
New Member
8 months ago

Hello KateG 

Hope you are well, I used to be able to pull all the missed calls related to our main queue as well as missed calls from direct lines or direct extensions

Thanks

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    124578 

    Thanks for getting back to me, are you able to access those reports with the link I shared?