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124578's avatar
124578
New Member
8 months ago

Gotoconnect Analytics

Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users  I tried all the filters available on the new view to pull the ...
Contact Center
Customer Engagement
Windows
124578's avatar
124578
New Member
8 months ago

Hello KateG 

Hope you are well, I used to be able to pull all the missed calls related to our main queue as well as missed calls from direct lines or direct extensions

Thanks

KateG's avatar
KateG
GoTo Manager
8 months ago

124578 

Thanks for getting back to me, are you able to access those reports with the link I shared?