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GivEnergyCX's avatar
GivEnergyCX
New Member
6 months ago

Modifying SLA's Within Analytics

Hi,

Is it possible to modify the service level per call queue or per account? I have checked and it says that the system defines this as calls answered inside 20-seconds but I would like to be able to modify this. 

Contact Center
Customer Engagement

2 Replies

  • GivEnergyCX's avatar
    GivEnergyCX
    New Member
    6 months ago

    Hi Glenn,

    Ah okay. This will definitely be a really valuable addition. 

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 months ago

    Hi GivEnergyCX,

     

    This is currently not available but it is planned for a future update later this year. We will have more details to share in the future.