"New" Softphone Toggle missing.. for some?
Hello! So this morning All my Contact Center users got reset and when that occurred some lost their wrap up timer pop up. This has occurred before and we would change pop up and reset cookies.. but w...
Forum Discussion
Its missing for us as well.
It has caused alot of confusion as the new soft phone doesnt have the same abilities as the old soft phone.
Hi cgiles32 , welcome to the GoTo Community and mkeaton lovely to see you as always,
Our team reviewed the thread, this is expected as part of the softphone rollout that is currently specific to your accounts. To help clear up any confusion, someone from our team will be reaching out to you both.
Thanks for bringing this to our attention.
Have to love forced on you changes with zero communication. At least you are able to answer my stupid questions 😃
Thank you KateG !
exactly. i absolutely LOVE that i am forced to change how i do my work on a daily basis without zero option to go back to other settings or look of the app and how it works. NOT COOL.
