Order new phone number
Hello GoTo Support,
I am trying to add a Brazilian address in GoTo Admin, but I always get the message “Formato de CEP inválido” (Invalid ZIP/Postal Code format), even when using a valid Brazilian postal code (CEP), both with and without the dash (e.g. 57030-170). I have also tried several other valid CEPs and states, but it still doesn't work.
Please, can you confirm if there is a limitation for Brazilian addresses in the Admin portal? Is there any workaround or expected fix for this issue?
Thank you!
totaleasy Welcome to the Community
8/6/2025 Update: Note, we do not allow self-porting in Brazil
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Sorry to hear this! I checked with the team, we aren't aware of limitations with Brazilian addresses. Your best bet is to contact support. The Brazilian number is 0800-878-3155.
