Hi RayGan
Welcome to the GoTo Community. I've not heard of this issue previously.
Is it the same users consistently not receiving call logs, or sometimes they do and sometimes they don't? If the same users are not receiving call logs keep in mind that Call logs are only created when there is a contact match between GoTo Connect and Salesforce, as outlined in this article.
If you are still having issues let me know, we can investigate further. Support is also available here.
Hi KateG
Thank you so much for your input. Yes, the same user is not consistently getting the call log record created in Salesforce. The user is a sales rep, the first touch with the contact is calling the number from the lead by "Click to Call" function, the contact record might not in GoTo at that point. I have seen "Not Match Found" or "Multiple Matches Found" in the call history inside the GoTo app in Salesforce. So if it's "Not match found", the call log should not create, then we need the workflow enable the contact synced in GoTo Admin portal based on the article, so this issue can solve, am I understand correctly?
Thanks again,
Raymond
