Hi KateG
Thank you so much for your input. Yes, the same user is not consistently getting the call log record created in Salesforce. The user is a sales rep, the first touch with the contact is calling the number from the lead by "Click to Call" function, the contact record might not in GoTo at that point. I have seen "Not Match Found" or "Multiple Matches Found" in the call history inside the GoTo app in Salesforce. So if it's "Not match found", the call log should not create, then we need the workflow enable the contact synced in GoTo Admin portal based on the article, so this issue can solve, am I understand correctly?
Thanks again,
Raymond
@RatGan
Thanks for reviewing the article. Correct, if you see "no match found" then call logs would not appear. Has your admin verified that the sales rep is in the GoTo Connect Contacts as well as Salesforce?
