Forum Discussion
[Salesforce] Click to Call - Call Log didn't Create Randomly
Hi Everyone, I am seeking some helps for troubleshooting the issue "The call log didn't create randomly once the call ends in Salesforce". If this not the right place for this topic, please help me ...
@RatGan
Thanks for reviewing the article. Correct, if you see "no match found" then call logs would not appear. Has your admin verified that the sales rep is in the GoTo Connect Contacts as well as Salesforce?
I just disconnected with the GoTo remote support team, after tier 1 and senior support reviewing the issue, now it goes to the development team. I check our GoTo environment, we don't have the integration option, it seems require a license for that.
I see there are two ways for the integration, GoTo->SF, or SF ->GoTo. I think what you mention is the former, it requires a Salesforce user setup in GoTo, then it will push the call log when the contact is found. The latter is where the issue I am facing now, we have a GoTo app install in Salesforce (SF), the user logs in and makes the calls. Once the call ends, make the call log as a completed task automatically.
Now, I guess this issue might cause by the network delay. It is requesting the call log through the GoTo API when the call ends. If it fails, then it's done. This maybe something can approval that it happens randomly. I will post here when I get any updates. Thanks again for your information.
