Forum Discussion
VM to Email Delay
Hello, We have noticed since last week (5/8) all voicemails that get turned into emails are just showing up this week, some delay'd as long as 4 days. None of them are showing transcription - says ...
Not sure why they are being so cryptic on the issue, I have been given zero info on how this is effecting our PBX, only that IT is, what is IT? what is the issue? Why did it take 4 business days to identify if its a server issue? If it’s was server issue then something should be in place to identify errors. Was it? If not, is something in place now? How can this be prevented in the future?
This issue started on 5/8 and for some reason I haven't been given any answers on anything.
How can I be contacted by a lead or manger to get some actual answers?
Hi mkeaton,
I apologize that the explanation was unclear. Simply put, the issue happened due to a failure in our alert system. Once the team was made aware of the issue on May 14th they quickly identified what happened and corrected it (around the time of your initial post). Since then they have taken steps to correct the issue with the alert system to prevent a similar failure happening again.
