Forum Discussion

Nickerkr's avatar
Nickerkr
New Member
10 hours ago

Voicemail

We have clients that let us know that it is not really possible to leave a voicemail if someone is actively using the line already, because our staff member is on the phone with someone or someone else is trying to leave a message. I think it can get pretty frustrating for clients because the line is always coming up as “busy” and they are unable to leave a message. Is there any way around this? I know typically with our regular work lines someone can leave a message if you are not available, even if you are on another call.

  • KateG's avatar
    KateG
    GoTo Moderator
    3 hours ago

    Hi Nickerkr, welcome to the Community. 

    You can configure a dialplan to direct calls to specific voicemail boxes if you are not available or on another call. 

     

    I see you are currently working with our support team to test the line that is currently not working, please check your email, they should be able to help get the line active.