Forum Discussion

shawnsbrain66's avatar
shawnsbrain66
New Contributor
7 months ago

which dial plan is in use

I'm a newbie and have inherited a my.jive.com PBX.

I've been asked to route calls so they go to RON, then if not answered KARI, then if not answered KATHIE.

They currently have 6 dial plans listed.

I assume I can change this in the dial plan but how do I know which one is being used?

  • GlennD's avatar
    GlennD
    7 months ago
    • 1 phone number can only route to 1 dial plan at a time. 
    • Multiple numbers can be routed to the same dial plan
    • You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

    I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.

     

    • shawnsbrain66's avatar
      shawnsbrain66
      New Contributor
      7 months ago

      Thanks for that.

       

      When one dials in, it routes the call according to a dial plan.

      There 6 dial plans in play.
      How does the system know which one to use? 

      • GlennD's avatar
        GlennD
        GoTo Manager
        7 months ago
        • 1 phone number can only route to 1 dial plan at a time. 
        • Multiple numbers can be routed to the same dial plan
        • You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

        I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.