Forum Discussion

CurtCruver's avatar
CurtCruver
New Contributor
3 years ago
Solved

giving mouse and keyboard control

I find it aggravating that you cannot give mouse and keyboard control to anyone that does not have the GoTo app installed on their computer and has to use the browser.  We work with many clients in many industries and rarely are they GoTo customers so, this fucntionality is often not available to us with undermines the potential power of collaboration.  I was told by your tech support that this has always been the case--I call BS.  We have been an early adopter of GoToMeeting all the way back to when it was it's own company.  And I know that this was not always the case.

 

From our perspective:  We have committed to using this product for our video meetings yet because it does not have this very important collaboration tool for the browser user we are now forced to rethink our choice for video conferencing.   When we have to ask our clients to install software on their machines to maximize our interactions.  This puts us at a dis-advantage.

 

From your perspective:  We are consultants with a wide variety of clients and there exists opportunity there for you (GoTo Provider) to gain free marketing and advertising  every time we introduce one of our clients to your product.  However, when they are limited by arbitrary feature limitations it undermines that experience and spoils your brand to potential customers.  The result usually is:  "lets just use Teams" or "lets just use Zoom".  ...and you've lost a potential customer. 

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  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi,

     

    A few of things to note:

     

    If the meeting Organizer's account is set to use the GoTo App all of the attendees will join using the GoTo App by default, and the same goes for GoToMeeting Classic. 

     

    If you are using the GoTo App and attendees are being asked to install Classic GoToMeeting when they first join check the link you are sending them. If it is an older meeting originally scheduled using Classic GoToMeeting that is most likely the cause. 

     

    Classic GoToMeeting and GoTo App meetings have differently formatted join links which is important:

    This doesn't mean that you need to reschedule all of your older meetings. Existing scheduled meetings have the join links automatically updated to the new format in the GoTo App, you just need to make sure you are sharing the meeting link in the new format so your attendees do not download Classic GoToMeeting and join in the GoTo App instead.

     

    The ability to request remote control is coming in a future update to the GoTo App. For now, the steps are:

    • As the Presenter, share your screen
    • Click on the Mouse icon that is now visible on your GoTo App toolbar
    • Select the Attendee you wish to give remote control to
    • The Attendee now has a Mouse icon on their toolbar, they click on it to start remote control
    • The Attendee can click on the Mouse icon again to stop remote control
    • The Organizer can click on the the Mouse icon to stop remote control or to give it to a different Attendee

  • BrettUT's avatar
    BrettUT
    Active Contributor
    2 years ago

    Since this new design, 100% of my calls have turned into an absurd process of banging everyone's heads against the wall to try and make the basic 'give control' function work.

     

    In talking with support, we went into settings and disabled the ability for people to join via the web, but that solved nothing.

     

    The problem is that when you send a link to a client, or they join from a meeting with that link,  what GoTo is pushing as the downloader is the older GoToMeeting installer (orange icon w/ white asterisk).  

     

    What your clients have to do is install the new GoTo for Windows app so that they can properly give control.  

     

    As Glenn mentioned, you as the organizer cannot request control right now, but if your attendees have installed the new correct app, the control process does work.

     

    GoTo support says that they are still working on the program - I mean, sure, but I know I've been dealing with this control mouse/keyboard issue for at least 6 months and they need to stop including the wrong installers which is what I think has turned all of my meetings into an apology session for this program that can't work properly.

  • Bosand's avatar
    Bosand
    Active Contributor
    2 years ago

    Same here.  It was one of the main features for us on GTM.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi all, 

     

    Please note requesting Mouse and Keyboard access is slated to be available soon. We will update this Community thread once it's available. 

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi,

     

    Currently, that is not a feature, however, I have brought it up with the team as a feature enhancement.

     

     

  • GoodByeJoinMe's avatar
    GoodByeJoinMe
    New Member
    3 years ago

    Hey GlennD,

     

    That suggestion worked perfectly!

     

    Is there a way that the presenter can ask for mouse/keyboard control like in join.me. The advantage of that is that the presenter can just request it instead of having to instruct the attendee to grant control.

     

    Also, can GoTo remember the previous meeting names for the attendees like join.me.

     

    Cheers,

    Rich

     

    Cheers,

    Rich

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi @deBestMeetings, welcome to the community.

     

    The ability to give someone remote control is already available in the new GoTo App experience, you can read about it here.

     

    The ability to request Mouse and Keyboard access is slated to be available soon. We will update this Community thread once it's available. 

     

     

    Note: In order to give remote control you have to be on the desktop app and actively sharing your screen. To receive remote control access you have to be on either the desktop app or web.

     

     

     

  • deBestMeetings's avatar
    deBestMeetings
    Visitor
    3 years ago

    Hi GlennD,

     

    When will the ability to give mouse and keyboard control be available in the new GoTo app. I'm using GoTo 3.27.1 on macOS 12.4.

     

    I'm a daily join.me user for my job and am looking for the same functionality on GoTo.

     

    Thanks in advance.

     

    Rich dG 

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi CurtCruver, welcome to the community.

     

    I can confirm that our support representative was correct, the attendee giving control of their computer has always been required to join the meeting using the GoToMeeting desktop software.

     

    Originally the web app was introduced to support attendees in locked-down environments and those that did not want to install software to attend a meeting, but being browser-based it had some limitations. Chrome has improved a lot since then, so I am checking with our team to see if granting remote access from the web app is on the current roadmap.