Hi everyone, In my experience as user, I believe the host should have a button to mute attendees permanently in such way they cannot override and unmute themselves. Let me share why: a) There are situations where the attendee is not conscious that he/she is the one surrounded by noisy distractions and the host have to stop or be interrupted by other attendee/attendees who says what is already obvious to everyone: someone has unmuted the audio and now is disturbing the meeting. b) Depending on how youg the attendees are or how disrespectful they can be, there are also situations where the attendee does not care about the content and allow himself/herself to interrupt the meeting consciuously or irritate other attendees, not giving ears to the host or what he/she says.Such situation is more visible and present these days when schools or random courses are using online rooms to share classes. Hoping to read from your experience in this matter as well. Regards,

Nakatsubo You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes. Reference guide: https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045

Mute attendees Permanently

GlennD
GoTo Manager
4 years ago
Hi Nakatsubo

GoToMeeting originally allowed this but changed it to the current soft mute implementation due to a large amount of customer feedback. If an attendee is being purposefully disruptive in a meeting an organizer always has the ability to dismiss them.
- Nakatsubo
  New Contributor
  4 years ago
  Hi GlennD,
  
  Thank you for the information. I firstly called to know better if the resource was available and they informed they had it before, as you said.
  I just believe this is an important tool a host should have.
  I presented two situations where this resource is useful, but the second was more general and not something that happened to me. I see your point about dismissing people, but I think it wouldn't be the best solution because this action can be rude for the others as well, while mutting that person would be something just between the host and the attendee.
  - AshC
    Retired GoTo Contributor
    4 years ago
    Nakatsubo You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes.
    
    Reference guide: https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045
Glantz
New Contributor
6 years ago
Hello there,
When we host company-wide conferences, we mute all callers when they join the meeting, and have set up the auto-mute feature for desktop audio. We had a phone caller put the meeting on hold to answer another call, which put their hold music on for all other callers to hear. Is there a way to block hold music from playing during a call? Why is that music not muted since the caller is?

Thanks!
- AshC
  Retired GoTo Contributor
  6 years ago
  If you have one Attendee that has unmuted themselves, then they may be able to interrupt at times. In order to force a hard-mute, I suggest dialing into the GoToMeeting Audio Conference bridge yourself, as the Organizer, and then toggling the listening mode with the star + five keys (*5) until this option is presented.
  
  ** The Mute-All function will always work, but isn't a hard-mute like the phone keypad command.
  - Glantz
    New Contributor
    6 years ago
    Thank you so much! I will give that a try.
Daro Bruno
New Member
8 years ago
One of our participant's Windows desktop application was showing him as muted but he was not so his office conversation was heard by everyone. Has anyone else had this issue and is there a fix/workaround? Thanks.
- AshC
  Retired GoTo Contributor
  7 years ago
  Hallo Anja,
  Sorry for the difficulty there.
  
  If you could contact us directly by phone within 24 hours of an audio issue like this, we can definitely help you track the source of the problem. If you are logged into the GoTo software successfully as the event organizer, the Mute All command should work every time.
  
  https://support.logmeininc.com/gotomeeting/contactus
- Anja
  New Member
  7 years ago
  Hallo,
  I think we have kind of the same problem.
  In our last two GTM and GTW I muted all the attendees. Even if the audio icon of the attendees was whether grey or red they could all speak and everyone heard it. So because of all the background sounds we were unable to go on with the meeting. So I (as the moderator) can't mute any attendee anymore, even if they're all showed as muted.
  Thanks for a quick answer.
- AshC
  Retired GoTo Contributor
  8 years ago
  Hi Daro,
  Sorry for the confusion there.
  That has never happened to me personally, but I'd probably want to know how the problem attendee was connected, with what device and operating system. Be sure that their unconnected audio icon (gray in color) isn't confused with a muted icon (red line strike-through).
Brick Tamland
New Member
9 years ago
Hi

Im trying to find a way that only allows the Organiser to talk and share webcam.

The Mute All button seems kind of pointless when an attendee can override this by un-muting themselves?

Any ideas please

Thanks
- 33788
  New Member
  5 years ago
  This will be a great feature to have in GoTo Meeting. The mute all features works great but attendees can simply unmute themselves. This feature is available in Zoom Meeting basic features. I wonder how we suggest this feature for GoTo Meeting?
- RobertEngel
  New Contributor
  6 years ago
  Hello Support,
  
  we as discussed with the support we should raise this request:
  
  If a user attends a meeting with phone dial in and enters no audio pin it is impossible to mute the attendee. We can send an audio pin, but as long as the user is dialed in he cannot type in the audio pin. in order to be unmuted he has to hang up and dial in again with conference id and audio pin. For a few attendees it is not the problem, but with many attendeed (we have a 150 attendee license) it is awful. Please force the development to mute an attendee with dialing regardless if audio pin is entered.
  - AshC
    Retired GoTo Contributor
    6 years ago
    RobertEngel I apologize for the difficulty you experienced.
    
    At this time, an Organizer PIN is still required in order to cycle the GoToMeeting audio into 'Listen Only' mode (*5). This is for the security of the meeting controls, and you can easily receive a PIN through your desktop or mobile device once launched into the active session.
    
    If you are holding mostly Audio-Only meetings, and need more advanced audio options, I can also suggest the use of OpenVoice conferencing services: https://www.gotomeeting.com/audio-conferencing
- SmithWeekly
  Active Contributor
  6 years ago
  Organizers of GotoMeeting do not have the ability to enact a mute override to mute all attendees. Currently, attendees can unmute themselves after being muted by the organizer. The mute fight then begins and is a hinderance to the organizer and the party that pays for the service. An organizer mute override control is requested and is a substantial flaw in the current system. The organizer(s) need to have full mute control when desired and at times during the meeting when there is to be one single presenter during a period of time. Many thanks.
  - AshC
    Retired GoTo Contributor
    6 years ago
    SmithWeekly If you are looking for a 'hard-mute' function to override Attendees, you may do this via telephone keypad when dialed in as the event Organizer. Press *5 to cycle through the muting options for Organizers.
John Wetmore
New Member
9 years ago
So we ran our first meeting today and weird that every single person that joined the meeting, joined unmuted (most joined via pc), and we could hear everything from their end, feed back,, toilet flushing.. it was insane.. i kept having to go in and hit "mute all" every few minutes as people joined. Certainly I'm missing some type of setting to prevent this?
I'd like to set my meetings to make everyone muted unless I specifically unmute someone, possible? Thanks
- GlennD
  GoTo Manager
  9 years ago
  Hi, you should look at GoToWebinar for hosting webinars. Attendees are muted by default and cannot unmute themselves.
  - Mike_G
    New Contributor
    5 years ago
    The ability for the Organizer to set 'mute all' ahead of time for every attendee joining is a very important to most GoToMeeting users. The solution of upgrading to GoToWebinar is not reasonable as it costs about 3x GoToMeeting. The basic 'mute all before joining' functionality should be standard as it is even included with the free version of Zoom.
- romain11
  New Member
  9 years ago
  Hi,
  My company is really interrested to get GoToMeeting, and this feature is the only one missing for us : when we organize a professional webinar, we need to keep control and mute all attendees.
  Any info on when this update is planned to be delivered ?
  Even betta version would do...
  Thanks in advance
- GlennD
  GoTo Manager
  9 years ago
  Hi John, no there is not. With GoToMeeting attendees are aways able to unmute themselves and in some cases organizers are unable to mute them (we have an update coming that will change this): http://support.citrixonline.com/en_US/Meeting/help_files/G2M050040?Title=Mute+and+Unmute+your+Attend...
  
  Depending on what kinds of sessions you are hosting and the number of attendees you need, GoToWebinar maybe a better fit as all regular attendee join muted and must be unmuted by the organizer before they can be heard.