giving mouse and keyboard control

Hi,

A few of things to note:

If the meeting Organizer's account is set to use the GoTo App all of the attendees will join using the GoTo App by default, and the same goes for GoToMeeting Classic. 

If you are using the GoTo App and attendees are being asked to install Classic GoToMeeting when they first join check the link you are sending them. If it is an older meeting originally scheduled using Classic GoToMeeting that is most likely the cause. 

Classic GoToMeeting and GoTo App meetings have differently formatted join links which is important:

• Classic links are https://global.gotomeeting.com/join/xxxxxxxxx
• GoTo App links are https://meet.goto.com/xxxxxxxxx 

This doesn't mean that you need to reschedule all of your older meetings. Existing scheduled meetings have the join links automatically updated to the new format in the GoTo App, you just need to make sure you are sharing the meeting link in the new format so your attendees do not download Classic GoToMeeting and join in the GoTo App instead.

The ability to request remote control is coming in a future update to the GoTo App. For now, the steps are:

• As the Presenter, share your screen
• Click on the Mouse icon that is now visible on your GoTo App toolbar
• Select the Attendee you wish to give remote control to
• The Attendee now has a Mouse icon on their toolbar, they click on it to start remote control
• The Attendee can click on the Mouse icon again to stop remote control
• The Organizer can click on the the Mouse icon to stop remote control or to give it to a different Attendee