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JordanR's avatar
JordanR
Active Contributor
2 years ago
Solved

Attendee registration error: "Please Come Back Later" - "We're having an issue with our services at

I created a webinar yesterday, which we are planning to hold first thing Monday morning at 8 AM EDT. The link was shared out with ~800 internal employees via Outlook calendar invitation, same as we a...
  • JordanR's avatar
    JordanR
    2 years ago

    Thanks Glenn - in the meantime since I posted this, I also figured out how to contact support and spoke to a support agent. It looks like it may be a firewall issue for some employees - we are investigating that now...

Andrika's avatar
Andrika
New Contributor
2 years ago

Hi Glenn, 

 

Several could not register. All registrants are from one company. I could also register without a problem. So I am not sure what the problem could be. 

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Andrika Thank you. I was able to locate a similar report where attendees received the same message and it was a result of their company VPN. If possible, it would be helpful to know if any of the affected registrants are 1) using a VPN connection 2) if they can try registering again on another network (perhaps their mobile device over a data connection).