Hello,I am Super Admin of our Account (and we only have one active user anyways) and we need to updated our payment info but I get ERRORaccess deniedPlease click here to logout and try again.

cxomni, it's the billing contact email address listed on your corporate account/purchasing contract.

Billing Portal | GoTo Community

KateG
GoTo Manager
13 days ago
Hi thaqiftaher I responded to your other post.
thaqiftaher
New Contributor
14 days ago
Hi, how to check this one ? I am the only user and i am the super admin but I am not able to change the payment method
cxomni
Active Contributor
25 days ago
This did work thanks a lot!
KateG
GoTo Manager
25 days ago
cxomni, it's the billing contact email address listed on your corporate account/purchasing contract.
cxomni
Active Contributor
25 days ago
How can we see in the admin page which of our users is the account billing owner since in the user overview all users are super admin and there is no indicator who is the account billing owner
KateG
GoTo Manager
25 days ago
Hi cxomni Welcome to the Community.

Being a Super Admin doesn't automatically give you access to the billing portal.

I see the email you are using here in Community is not the account billing owner. Can you have that person or use that email to try and access the portal?