Hi Profser welcome to the GoTo Community.
This Windows error is usually related to Security settings preventing the application from launching.
This article provides troubleshoots that can help.
Hello Kate,
Thank you very much for your response.
- I've verified that i have enabled TLS 1.2
- I've ruled out GoTo Webinar app (done all 4 steps) and i still receive the error message.
So i continue to the next steps :
- I see no point on resetting my Chrome browser, because GoTo webinar used to work well from it until i uninstalled it at some point. I also get the same error when i try the whole procedure via Firefox or Edge, so it seems that isn't browser-related issue. Nevertheless, i finally did reset my browser but nothing changed.
- Finally, i uninstalled my Bitdefender antivirus and i also disabled Windows Defender firewall and antivirus. But again, nothing changed.
Something more : i plugged my Laptop above our company firewall(right on the ISP modem router), just to make sure that i'm not affected by any special firewall rule. Nothing changed.
Profser thanks for getting back to me. At this stage you may want to contact Customer Support who can take a look at your set-up and see what the cause may be.
