Forum Discussion

webinarfbk's avatar
webinarfbk
Active Contributor
4 years ago
Solved

How long does the list of listeners take to import ?

Created a csv file with the first line with cells
first name
last names
email.
Imported.
An inscription appeared that they would soon be imported and after 15 minutes nothing had happened yet.
How long does the list of listeners take to import ?

  • GlennD's avatar
    GlennD
    4 years ago

    Hi webinarfbk,

     

    My understanding is it can vary depending on the size of the list. Can you double-check these requirements just to make sure it's not an issue with one of the emails?

     

    • Do not remove the first row from the .CSV file.
    • Remove any duplicate attendee details.
    • Enter only one word in the First name and Last name columns.
    • Remove hyphens and punctuation in names.
      • ✓ Liz Davis, Liz Miller, Sue Davis, or Sue Miller
      • ✗ Liz Sue Davis-Miller
    • Do not use initials in the First name or Last name columns.
      • ✓ Liz Davis
      • ✗ Liz D
    • Do not use special characters or hyphens in email addresses.


     

7 Replies

  • webinarfbk's avatar
    webinarfbk
    Active Contributor
    4 years ago

    This is clear. There are no registered listeners.
    Why are listeners not imported from the file?

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    webinarfbk thank you for confirming. If you are uploading a list that includes names and emails of people that have already been registered, that too can cause the process to fail. If you are adding registrants in phases, please make sure that you remove existing registrants from your CVS file before uploading again to add new registrants.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi webinarfbk 

     

    Please make sure the top 3 entries are exactly like this: 

     

    First Name Last Name Email Address

     

     

  • webinarfbk's avatar
    webinarfbk
    Active Contributor
    4 years ago

    No listener appears after import.

    How to import listeners from a file?

    It is possible an example of a file from which at you listeners were imported?

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi webinarfbk,

     

    My understanding is it can vary depending on the size of the list. Can you double-check these requirements just to make sure it's not an issue with one of the emails?

     

    • Do not remove the first row from the .CSV file.
    • Remove any duplicate attendee details.
    • Enter only one word in the First name and Last name columns.
    • Remove hyphens and punctuation in names.
      • ✓ Liz Davis, Liz Miller, Sue Davis, or Sue Miller
      • ✗ Liz Sue Davis-Miller
    • Do not use initials in the First name or Last name columns.
      • ✓ Liz Davis
      • ✗ Liz D
    • Do not use special characters or hyphens in email addresses.