Forum Discussion

Ennowell's avatar
Ennowell
New Contributor
8 months ago

If Online self-service accounts can be migrated to Corporate accounts?

Hi~   We are a company and registered online and the account name of the admin center is our company name. However, after purchased GoTo Webinar plan by credit card with online account , the payer ...
Ennowell's avatar
Ennowell
New Contributor
8 months ago

Hi Kate,

 

Thanks for your reply. But no one contact me until today.

 

Noted that the the name of previous invoice can't be changed.

 

However,  I initial ordered the subscription, the Account name I set up is our company name (Ennowell), you can see below image, that's why I confused. Is it the problem of webinar system?

In addition, I would like to know if I purchase the next order, if this problem will happen again?

Could you help me to clarify it?

 

I appreciate your help and looking forward to hearing from you soon.

KateG's avatar
KateG
GoTo Manager
8 months ago

 

Hi Ennowell, 

 

I received new information, most importantly for you,

 

  • it appears that if you continue to use your personal credit card on your e-commerce account, the invoice will display the name on that card. To get reimbursed, please follow your company's expense process.
  • In order to avoid this in the future, please consider using a company credit card if available,
  • If you only need one organizer and have a company CC there's no need move to corporate, but it is possible, sales would need to assist with this. 

If you are interested in a corporate account, please let me know, I'll add this information to your case and let them know you would like a response. Thanks! 

 

  • Ennowell's avatar
    Ennowell
    New Contributor
    8 months ago

    Hi Kate,

     

    Thanks for your help on this issue.

     

    Our company doesn't have credit card, only can use my personal credit card to pay it.

     

    But I want to know if move to corporate account, can I still use my personal credit card and the invoice will display our company name?

     

    Looking forward to hearing from you soon, thanks.

    • KateG's avatar
      KateG
      GoTo Manager
      8 months ago

      Ennowell If you have a corporate account, it should be billed in your company name, I believe.

       

      I've reached out to the sales/billing rep to assist with this, they should be contacting you soon. Thank you as always for your patience. 

      • Ennowell's avatar
        Ennowell
        New Contributor
        8 months ago

        Hi Kate,

         

        Noted, I expect that the sales/billing rep contact me soon.

         

        I appreciate your help and patience on my issue.