Please see the different versions of the emails attached. The back and green one is the new layout where we are unable to adapt to our colors whereas the red version shows or company colors that we were able to change within GoTo Webinar
Katrin welcome to the GoTo Community, have you tried using the sliding Hex color picker under Branding and Colors?
KateG yes we have but since the new update the colors are not showing in the emails sent from GoTo Webinar. What else can we do to be able to use our compnay colors again?
Katrin I let the team know that branded colors are not translated to the emails, the team is working on a update. Thanks for calling this out and bringing it to our attention.
#FAILURE - GoTo web developers have made the biggest error in launching the new interface and design output for the branding section of the GoToWebinar platform webcast settings. What used to be a custom feature and asset to have your company logo uploaded and framing the email and embedded text copy/hyperlinks closely matching to your company's brand colours are no longer available. What appears is a displaced company logo with a white background (even though logo uploaded had a transparent bg) positioned within a bigger grey frame and looks like a 6 year old cut & paste it into the frame, and then you have green embedded hyperlink/text, and one single blue hyperlink. When those were traditionally blue which luckily aligned with our brand colours, but blue is also quite universal for the online world. You've now caused brand identity issues and reputational damage to every GoTo customer's associate/client's experiences. Does the GoTo CEO like to see his company's logo distorted and his colours changed on his brand materials and in the marketplace??
Please fix the issue that you created. You may lose a lot of customers from this casualty. All of your competitors allow their clients to customize their tool so that it aligns with their external facing brand.
As well, it would be nice to be notified of such changes rather than be surprised. Your customers deserve an email when you make critical changes as you do with maintenance updates.
Thank you.
