On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???

Kriss1 I see the case is still opened, someone from the team will reach out. 

You may want to contact support directly for faster support. Remember, you will need to have the Webinar IDs. 

A support representative has not contacted you yet.

Hello Kriss1​,  

• I created a case using the fbk email, someone from our support team will reach out to you. 
• We see your Private Message, however you did not include the Webinar IDs. This will be needed to review the Webinars in question. You can find the Webinar ID in various places including the Admin and the Webinar Dashboard, go to the Webinar and Share Event (see #7 in the screenshot). There you will find the Webinar ID. 
• When you locate the Webinar ID for 10/2 you will need to provide the agent with specifics around the event including the technical difficulties and devices used. It's not clear based on your posts here entirely what went wrong, with which account. 
• I encourage you to review the Community Guidelines, your previous thread was removed for crossposting, which goes against our community guidelines. 
• This is an online community, we generally respond to questions on weekdays from 8am to 5pm Pacific US time. Customer support is available 24 hours a day. 

I understand that your events and the experience have not gone as plan and this has not been a smooth process. I look forward to our support team answering your questions. 

I sent a message and it's NOT in my sent messages!!!
Is anything working for you right now?

Firstly, I can only log in here on the tenth try.
Secondly, when I click "Reply," it redirects to https://secure.logmein.com/central/central.aspx. Why the hell ?

I can only answer on the tenth try!!!!

Your responses after MY workday ends ARE NOT SATISFIED!!!
Transfer the problem-solving to a consultant in the EUROPEAN part of the world!

Hi Kriss1, the service disruption we are currently still working to fully resolve started on October 5th or 6th (depending on your time zone), and is unrelated to the issues you experienced on October 2nd. If you click on my profile or Kate's you can send us private message with the webinar IDs for those webinars and we will open a support ticket for you for the October 2nd webinars.

You deleted my post from yesterday about how you interrupted the webinar AGAIN because of YOUR technical problems!!!!
I suffered losses on October 2nd and 6th!!!
Stop deleting things you don't like and take responsibility for your services not working!!!
And compensate me for it!!!!

Your services haven't been working for a week, and you're making up all sorts of things but you don't acknowledge the problem!!!

That's all you can say???

Hi Kriss1​ 

Sorry for the delay. There appears to have been some technical issues and my previous post did not post on Friday. 

Please note, this is an online community where responses are public to help others with similar issues, we do not recommend posting personal information and I removed your links.

You wrote: 

• On the second account, things started working fine, but then participants lost audio and video, though the organizer had both.

When attendees lose audio and video during a Webinar, but the organizer does not, it typically points to issues not with the organizer's connection or computer. Were all the attendees affected? Were they on the same network? 

• On the first account, the organizer and participants had no video from the start of the webinar, but everyone had audio. After restarting the broadcast on the second  account, everything worked again.

Were you unable to share a video or webcam? By default, only presenters, panelists and organizers can share their webcams during a webinar. If you were trying to share a video what type of device you were you using? 

It does sound like you were able to resolve the issue by restarting the webinar, which cleared the glitch.

If you would like to delve further into what happened you can contact customer support with the Webinar ID and they assist further.