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dpcceinc's avatar
dpcceinc
New Contributor
3 years ago

Only 1/4 of the screen is showing in my recording

This happened many times in the past, only 1/4 of the screen is showing in my recordings. Is there any way to prevent this from happening? It is very frustrating as we need our recordings for our absentees.

4 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago
  • dpcceinc's avatar
    dpcceinc
    New Contributor
    3 years ago

    The presenter has it full screen during the live webinar. We have it recorded locally I guess? We had two webinars and the one was fine an hour before. Thanks.

     

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi dpcceinc welcome to the Community. This is odd. I can check and see what the team thinks. Can you let me know if it's a cloud or local recording? What does it look like on the presenter's computer? Is this just when showing a power point? Does it look like this entire recording? If there is any similarity to when this happens previously, please let me know.