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New Contributor

2 years ago

Only 1/4 of the screen is showing in my recording

This happened many times in the past, only 1/4 of the screen is showing in my recordings. Is there any way to prevent this from happening? It is very frustrating as we need our recordings for our abs...

KateG

GoTo Moderator

Hi dpcceinc welcome to the Community. This is odd. I can check and see what the team thinks. Can you let me know if it's a cloud or local recording? What does it look like on the presenter's computer? Is this just when showing a power point? Does it look like this entire recording? If there is any similarity to when this happens previously, please let me know.

dpcceinc

New Contributor

2 years ago

Yes it is like this the entire webinar.

KateG
GoTo Moderator
2 years ago
A local recording may be affecting the recording outcome. A local recording captures what is on the computer and could potentially be affected by computer hardware vs cloud recordings that capture the screen sharing.

Could you let me know:

Were both recordings made on the same computer?

What type of computer/OS was used?

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Only 1/4 of the screen is showing in my recording

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