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Pre-recorded video not appearing in webinar recording in new app
My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed the backend to automatically record the webinar once the broadcast starts.
Using the old version of the platform, my recording would capture everything, so I'd have one webinar recording consisting of the live intro, the pre-recorded video, and the live Q&A and outro.
I have used the new version of the platform twice now, and each time the webinar recording does not capture the pre-recorded video that I shared during the broadcast. The webinar recording does run the full length of the webinar itself, so comprises the live intro, then the default GTW microphone background image spanning the length of time the pre-recorded video was playing, followed by the live Q&A and outro.
During the webinar I play the pre-recorded video using the Share button at the bottom of the Control Panel.
Is there some step that I'm overlooking to make sure the pre-recorded video is also being capture in the webinar recording?
Cheers,
Donal
Hi Kate, the fix has fixed the issue I was having. The pre-recorded talks on the broadcast I hosted this week showed up on the broadcast recording. That reduces my post-production work significantly, so thanks for getting this fix pushed through.
Donal
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Registration link for the affected webinar: https://attendee.gotowebinar.com/register/4562343673426323038
Yes, happy to share the affected webinar recording. Where do I send it?
Cheers,
Donal
Hi donalmurphy nice to see you,
- For the affected webinar, can you send the registration link?
- Would you be willing to share the recording where the video is missing with the team?
Sorry Kate, only seeing this now. You want me to create a webinar so that someone can join?
donalmurphy the team is still investigating the latest webinar.
Would you be able to share the registration link? If I create a case, would you be able to share the webinar itself with the team?
Thanks for working with us on this.donalmurphy thanks for sharing the Web ID, I've asked our engineers to look.
I know we had this conversation previously, but confirming that you don't see the video at all and it's playing at normal speed?
Hi Kate,
The most recent webinar that was impacted is 342-095-227.
My APAC colleagues hosted the same webinar for our Asian community and what's interesting is that the recording of the webinar does include the same pre-recorded video that was shared during the broadcast. The ID for that particular webinar is 873-577-867 in case you are able to compare and contrast settings between mine and theirs that could shed light on why I'm having the issue and not them.
Thanks,
Donal
donalmurphy sorry for the delay here.
Confirming that you are playing the video at normal speed? We are aware of an issue that may cause the video to be trimmed.
Otherwise, can you share the new Webinar ID that was affected? I will create an internal ticket for you.Thanks and sorry for the inconvenience here.
Hi Kate,
I'm still having this issue. Wondering if someone from GTW tech support could join me on a test webinar to see what I may or may not be doing to cause this?
Cheers,
Donal
Is it possible to do this and have people who call in also hear the recording? Or can only those logging in the desktop mode see and hear the recording? I would like for it to appear as live as possible and open it up to Q&A after.
