Hey there. If someone clicks on the GTW-registration link after the webinar has ended, they can view the recording. But i dont want that ... So, how can I prevent customers from seeing my recordings? Thank you Chris
We recently started saving our webinar recordings to the 'My Recordings' page instead of our individual computers. We just completed a webinar yesterday and under that specific webinar in My Recordings it says that someone has viewed our webinar recording when we NEVER shared the link to the recording or posted the recording to our channel. How is this possible? We don't want our webinars being viewed unless we give exclusive privilege to people!
Hi msarah,
Can you please check your webinars Follow Up email settings, it is possible the email was sent already with a link to the recording. Since you have to register to view a recording, you should be able to see who viewed it by running a report: https://support.logmeininc.com/gotowebinar/help/recorded-webinar-report-g2w050005
Hi there!
Thank you! I am able to see who the person was that viewed it and they did not attend our webinar however the report does not tell me how they viewed the recording. Is there a way to see that? Or is there a way to see previous emails sent to attendees or absentees to see if it was included in there?
I also am having this problem. DId you ever find out why this is happening?
Karen Yetter After posting this issue I tried calling the help center and they had no idea what the problem was. When I went back and looked after the webinar was over, under the 'Recording' section of the individual webinar it had automatically selected to share the recording with new registrants even after the webinar was complete. I had to go in an manually unclick this box to prevent the recording from being shared with individuals who registered for the event after it was over. Does that make sense?
Hi Jodi,
The choice is actually yours, it just depends on if you want to gather more registration details than just name and email address. Once your webinar is over you can have the recording linked to the follow up email, that way everyone who registered will receive a link to view it. You can also share a link with anyone that will take them to the registration page before showing them the recording, or just require their name and email address.
Hi Kim,
After your webinar you can upload your recording to your account and attach it to the follow up email for attendees and registrants that were unable to attend. Another option is share the link from your My Recordings.
Hi Lisa,
If you have Online Recording enabled in your account settings, once you finish recording your webinar the recording will show up in My Recordings once it is ready (you can also manually upload a recording). Once the recording is ready you can attach it to your follow up emails and associate it with your webinar so that anyone that registers for it will be taken to the recording. You can also share the recording and have registrants taken to the original webinar registration page or to a simple name and email registration.
See who viewed a recording When an attendee goes to the recording page, they will be prompted to register first. This means that you can view a list of who has registered to view the recording at any time.
1. Log in at https://global.gotowebinar.com.
2. Click My Recordings in the left navigation.
3. Find the desired recording and click the number link in the "Views" column.
4. You will see a list of each registrant's name and email address. To export it as an Excel file, click Recording Report.
Note: This report will only show the registrant's name and email address. To see the custom registration questions for a registrant who viewed the webinar's associated recording using the original registration link, please run the Registration Report.
Yes, when unchecking that Registration setting "new registrants view recording", it should discontinue the Online Recording connection with the original registration form so that new Registrants receive "This Webinar has ended" messaging on the website.
Just like some other people with the same issue have mentioned, that box has never been checked.
ManuGarcia If you have a case where this is not working as intended, please call us at your earliest convenience so that we may document your instance fully.
Hi Everyone,
We ran into an interesting situation that raises a questions about registratins AFTER a webinar has passed.
The issue is this.
- we sent an registration invite on June 17th via email.
- the event was on June 18th
- the individual clicked on the link to register from his email on August 1st (WTF certainly is right up there)
- the individual is allowed to regsiter on August 1st for a event from June 18th.
How is this event allowed to happen?
Once the webinar is done, I would expect registrations are AUTOMATICALLY closed with some message stating that the event has passed and that registrations are closed.
This is a problem on the part of GoToWebinar.
Had this idiot not clicked on this link nearly 7 weeks after the fact, not sure we would have known this.
Nonetheless, it did happen and needs to be addressed by the GoToWebinar team.
The only answer I'm expecting is...Yes we have fixed this. Other than that, please don't respond.
This is a FYI post for the GoToWebinar team or whatever you guys call yourselves nowadays.
This is normal for us. Folks can click an old link after the webinar has ended and access a recording of the webinar.
Hi Chris,
As you can imagine with content marketing, content is distributed and has a shelf life of years. For this reason old links will continue to be found (or in this case an old email).
My question is what can GoToWebinar customers do to turn off registrations of a past webinar?
Please accept my apologies, don't mean to be rude. Your response is insufficient to the problem at hand...and...this is a problem that needs a solid business-minded resolution. The current way of how things work is midiocre at best, not of high quality service, and not becoming of a brand such as GoToMeeting or GoToWebinar.
Please enable some sort of end date for webinars so that I no longer continue to receive email registrations for a webinar that has already happened. There must be some way to disable that registration URL or close the webinar. I continue to recieve notifications of people that register for a webinar that took place in July 2018. Somehow folks are finding the URLs and trying to register. Please disable URLs for past webinars or add an 'end date' to the webinar that will no longer allow registrations.
Hi there,
If you can edit that webinar in your history, you may either remove the video linked to it (uses the original webinar registration link), or disable the notification to Organizers on the Registration settings themselves.
That doesn't really solve the issue, I'd expect the registration link to expire automatically after the event is finished.
I do not want my attendees to have access to the video of the webinar after the session ends. Yet, in this new "upgrade" of GTW, it seems that this option - After Session Video - was enabled. Is this the default?
My urgent question is how to stop the attendees of a recent webinar who are now accessing the video? Would removing the video work? When I try to "unselect" the video, the name remains in the After Session Video option box which I believe means it is still there as the option.
By default, anyone who registers to a webinar, after the date of the webinar, gets to the recording of the webinar.
I do not want this to happen. The only solution I found is that after each webinar, I have to manually de-activate this option, which is automatically selected, as far as I understand.
This means that I must remain connected and wait up to one hour after the webinar, until the recording is ready and I can de-active it. This is really not practical.
Is it possible to change this for all webinars?
Thanks.
Our recent webinar ended 2 days ago yet we are still receiving compelted registrations for people wanting to attend. Is there a way to redirect anyone coming to the registration form, after the webinar has closed, to a page or message that tells them the webinar has already taken place?
Connective If you linked the GoToWebinar recording with the post-webinar instructions for Registrants, then that behavior is normal.
For new registrants after the webinar ends:
If on you don't want the recording available to any new registrants, you can include it in the Follow-up Emails to Attendees and Absentees instead.
Answer to Chris Droessler: This does not answer my question. I am already doing what you are saying, as explained in my post.
What I want to know is how to make is once for ever, for all webinars, rather than manually after each webinar.
Hi,
We have a use case where we want to host a live webinar and will share webinar registration links via our own customized emails weeks before its scheduled with our users.
As soon as our session of the Live webinar is over, we want the users to still be able to watch the webinar on demand using the same registration link which was shared with them earlier through email to watch the recording of the live session.
We will be using GOTOwebinar APIs to fetch the attendees and registrants of the webinar live session and the on demand recording later.
I understand that we have simulated live option where we can create another event and add the recording from the live webinar as an on demand event. But in this process the registration link shared with the users will change and we do not want that as the emails would already be sent. Is there any way to create a live session which will then be converted to an ondemand session Or can two events have same link somehow?
Our goal is to share just a single registration link with the user where he can join a live in person session and incase he missed that can watch recorded version of it on demand.
Could you give us ideas if we are missing out on something here.
Looking forward to hearing from you.
Thanks!
Menk Sareen
Hi Menk
The After Session Video feature will do this for you. If the organizer is using the cloud recording feature, the recording of the webinar will automatically be selected. You can read more here https://support.goto.com/webinar/help/add-an-after-session-video
Hi GlennD ,
Thanks for your reply. I wanted to know 2 things here:
1. Will this work for new registrants? Like once the live webinar is over, Can new users register using the registration link shared with them earlier and watch the webinar recording ? I believe this feature is only for those registrants who registered earlier but could not watch the webinar in session. But our use case allows attendees to come in any time after the webinar and watch it (on demand).
2. Does the recording viewers go into the attendees? We want to get all viewers as our attendees?
Let us know in case there is any other way possible. Or if add video after session will work as on demand video and we will be able to fetch the attendees through developer APIs.
Thanks!
Menk.
We currently use the online storage for the recording of our webianrs, but we do not want folks to use the raw video as our final product. I noticed that folks are able to get at the recordings and register to watch them and view them. How are they doing this and how do I "disallow" this feature? I want to drive them to our webinar library on our website, which also will have the handout, transcript, and captioned version of the webinar. I have checked all the settings and cannot see anyplace that I have "allowed" a recoding to be viewed by anyone but me.
Wendy
After a webinar I always download the recording, then delete the raw recording. I edit the recording and upload it, then link it to the webinar and email messages.
Why do you still have the raw recordings, or are you calling something else the raw recording?
Chris,
Thank you for the reply, but I use the cloud storage option to keep the original full recordings. I do download them to edit and caption, etc. but somehow others are able to access the recordings. I am trying to understand how they are able to do that since I never released the link to the recording to anyone.
