Hi Everyone,
We ran into an interesting situation that raises a questions about registratins AFTER a webinar has passed.
The issue is this.
- we sent an registration invite on June 17th via email.
- the event was on June 18th
- the individual clicked on the link to register from his email on August 1st (WTF certainly is right up there)
- the individual is allowed to regsiter on August 1st for a event from June 18th.
How is this event allowed to happen?
Once the webinar is done, I would expect registrations are AUTOMATICALLY closed with some message stating that the event has passed and that registrations are closed.
This is a problem on the part of GoToWebinar.
Had this idiot not clicked on this link nearly 7 weeks after the fact, not sure we would have known this.
Nonetheless, it did happen and needs to be addressed by the GoToWebinar team.
The only answer I'm expecting is...Yes we have fixed this. Other than that, please don't respond.
This is a FYI post for the GoToWebinar team or whatever you guys call yourselves nowadays.
This is normal for us. Folks can click an old link after the webinar has ended and access a recording of the webinar.
Hi Chris,
As you can imagine with content marketing, content is distributed and has a shelf life of years. For this reason old links will continue to be found (or in this case an old email).
My question is what can GoToWebinar customers do to turn off registrations of a past webinar?
Please accept my apologies, don't mean to be rude. Your response is insufficient to the problem at hand...and...this is a problem that needs a solid business-minded resolution. The current way of how things work is midiocre at best, not of high quality service, and not becoming of a brand such as GoToMeeting or GoToWebinar.
No problem. We all use GoTo for different purposes. Mine is not marketing, so I don't mind folks finding old links and accessing the old recordings (now called videos).
Hi Chris,
Correct...finding old recordings is ok. Not being able to REGISTER for a webinar that has already passed. The issue is the registration is not turned off.
