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simoneo81's avatar
simoneo81
New Member
5 years ago
Solved

Why can't I share my camera on macOS Catalina?

I'm running macOS Catalina (10.15.3) and I'm not able to share my camera during a GoToWebinar session. In Security & Privacy preferences, Privacy tab, GoToMeeting isn't listed in camera settings pan...
  • GlennD's avatar
    GlennD
    5 years ago

    Hi,

     

    If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:

     

    • Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
    • Click on GoToMeeting in your toolbar to open the menu and then select Preferences
    • In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access

     

Ron Westerhout's avatar
Ron Westerhout
New Contributor
5 years ago

We are experiencing a lot of problems where GTW/GTM does not even show up in the microphone/ camera/ screen sharing setting. The issue persists even after a restart of the computer. This resolve in that our presenters can not join our meetings.

 

We have had to move to Zoom for 50% of our sessions.

 

Is there a solution for this? Is there any specific information available what to do as an presenter when this happens? Do you have any download link to resolve this problem?

 

Thank you!