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jeremy_oth's avatar
jeremy_oth
New Member
11 days ago

SMS Registration Edits & Submission

Hello - First time submitter. My initial campaign was rejected and I received a email to make corrections.  I selected the edit button, made the changes, then submitted it (multiple times).  That being said, the status did not change back to 'In Progress' or 'In Review' nor was there any confirmation that I submitted changes. Will my application be reviewed or is there another step in the process?

Additionally, the reason(s) for decline (see below) has been addressed but I still have a declination of my application. Thank you for your help!

Reason for Failure: DCA2 declined sharing request for campaign CV29HAJ. Explanation: Compliant privacy policy is required, add link and/or verbiage for compliant Privacy policy disclosures (state that no mobile opt-in data will be shared with third parties). (805)

3 Replies

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  • KateG's avatar
    KateG
    GoTo Manager
    5 days ago

    jeremy_oth - There may be a high volume of calls currently. We've escalated this case internally, someone should reach out to you soon. 

  • jeremy_oth's avatar
    jeremy_oth
    New Member
    5 days ago

    Thank you, KateG​ , for your reply. I haven't heard from anyone at GH & my submission is still status = DENIED. I need help as I'm losing clients without being able to reply to their service requests via SMS. I utilize Google LSA & many of my current & potential clients make requests via SMS only. Please advise. 

  • KateG's avatar
    KateG
    GoTo Manager
    11 days ago

    Hi jeremy_oth​ Welcome to the Community,

    The Carrier's AI is designed to help pre-screen applications, and if any changes have been made, the Carrier should be able to see those updates during their review.

    I’ve also created a case for you, and one of our representatives will be contacting you soon to follow up on status and assist if needed.