Called in and got assistance to add additional clients to existing Multi-Network Hamachi account. Was sent an eQuote, paid, and was told limit would now increase from 256 to 512. Now getting notice that I have reached my limit of 256. Have called in multiple times and keep getting transferred around with no resolution. Anyone able to help?
Hi GroupeBellon,
I have reviewed your account and your Central Base plan includes an Hamachi multi-network license, which means you can have multiple Hamachi networks. Each Hamachi network supports up to 256 clients maximum.
It appears that your current Hamachi network has reached that limit, so in order to connect your mobile or any other device to the network you will have to remove one of the existing devices. You can also create additional additional Hamachi networks, or you may want to change the type of Hamachi network you have created in case one of the other network types would be better.
Of course, I have a paid subscription, I pay for "Central Base" "300computers"
I increase my "computers" from 250 to 300, last month, because support said it will solve my problem.
But of course that didn't solve my problem because that's not what I needed to do.
Do I have to pay something else to increase from 256 to 512 ?
Hi GroupeBellon,
It appears @walkyler is on a paid subscription which allowed them to increase from 256 to 512 so if support is suggesting that it may be correct. Are you currently on a paid subscription of Hamachi?
I have exactly the same problem, since 3 month.
After I saw your message, I contact the support several times.
To ask them to do the same thing they did on your account.
The person I spoke with don't understand the problem, I send them your message, and the support keep saying that i have to pay Hamachi subscriptions or something else for resolving my problem...
GlennD is it possible to ask the technician who solved @walkyler's problem to do the same thing on my account ?
Okay, sorry or the misunderstanding.
GlennD Someone was finally able to help and changed a single setting somewhere that increases the Clients allowed across an entire Account. Seems like the entire Hamachi team can't follow the convoluted, arbitrary restrictions that have been set. Not understanding the difference between an Account, Networks, Clients and Members.
I appreciate your prompt response and trying to help. Best of luck!
Thank you. I read your first post again and there may been a misunderstanding. Hamachi networks are capped at 256 clients per network, it is not possible to have 512 clients on the same network, even with two subscriptions. It looks like a representative that you have communicated with has picked up on this and they have created a ticket for our billing team to issue a refund.
