Adding additional clients to Multi-Network Subscription

Question

Called in and got assistance to add additional clients to existing Multi-Network Hamachi account. Was sent an eQuote, paid, and was told limit would now increase from 256 to 512. Now getting notice that I have reached my limit of 256. Have called in multiple times and keep getting transferred around with no resolution. Anyone able to help?

glennd · Answer

Hi walkyler,
&nbsp;
It takes up to 24 hours for new licenses to become available, how long ago did you upgrade?
&nbsp;

walkyler · Answer

GlennD&nbsp;This was on February 21, 2024

glennd · Answer

Thank you. I read your first post again and there may been a misunderstanding. Hamachi networks are capped at 256 clients per network, it is not possible to have 512 clients on the same network, even with two subscriptions. It looks like a representative that you have communicated with has picked up on this and they have created a ticket for our billing team to issue a refund.&nbsp;
&nbsp;

walkyler · Answer

GlennD&nbsp;I am not wanting more than 256 clients on a single network, I am wanting more than 256 clients allowed on my account.&nbsp;

walkyler · Answer

GlennD&nbsp;Someone was finally able to help and changed a single setting somewhere that increases the Clients allowed across an entire Account. Seems like the entire Hamachi team can't follow the convoluted, arbitrary restrictions that have been set.&nbsp; Not understanding the difference between an Account, Networks, Clients and Members.I appreciate your prompt response and trying to help. Best of luck!

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Adding additional clients to Multi-Network Subscription

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