Hamachi Cancellation And Refund

Hi ondts-complete,

Please give our toll-free support a call and they will assist you https://support.goto.com/hamachi/help/how-do-i-contact-customer-support 

I have already made an attempt to cancel service and you billed me even though I removed the credit card. Pease advise.

Hi klcomputer, support will assist you. We do not offer monthly plans for Hamachi, but you can use it for free without signing up for up to 5 computers.

Dear Glenn,

Thank you for your reply.

Please note I was given no option for any monthly subscription , the only option given was the yearly subscription and after paying for it, doesn't perform as advertised. 

I had look for another alternative, and I want to cancel the subscription but my credit card information is hooked in the system and there is no option to remove my card details. I barely used for a week by the way. 

So kindly please assist to cancel/refund and remove my credit card from the billing. 

I'm from Malaysia , and the is no option to request a call back or call the support.. Please support via email. 

Hi andy14, a support ticket has been opened for you.

I am currently using Hamachi Network Standard and noticed that my subscription was automatically renewed for another year (billing date: 2024/7/7), which was not my intention. Therefore, I would like to request a refund for this charge.

My original subscription was valid until 2024/7/7, and I purchased two Hamachi Network Standard subscriptions on 2024/7/5. I intended one to extend the current service and the other to establish a new network in the future.

Please reply via email as there is no option for Taiwan in the phone selections.

Thank you.

Hi techspot,

I see that you already tried calling Support but disconnected before speaking to anyone. I have completed the support ticket for you and someone will be in contact to assist you with this.

Hi, 

I use the program some years now,

i dont know how i did it, but i see two active subscriptions,

And today i got billed for second time,

There is no reason for two subscription , i use the program for one network,

Can i cancel the second subscription and get refund for the second billing?

Thanks,

Hi klcomputer,

You purchased an annual plan which is why you were charged. I will open a support ticket for you and your request.

I subscribed 3 weeks, and the speed is horrible, you can check your record of my activities  ,barely can use the services. Unfortunately Hamachi had charge me an annual fee and I cant find any option to cancel my service, very fishy and unethical and the subscription is auto renewal and charged into Credit Card. I can't remove my card from payment method either.  Can you pls make a cancellation and refund back to me?

I live in Malaysia and there is no contact support from Malaysia.