Forum Discussion
60 Replies
- AshC5 years agoRetired GoTo Contributor
THEODORA I'm sorry you cannot handle this type of request online. However you don't have to call into support directly, if you create a case through the support site online: https://support.logmeininc.com/central/help/how-do-i-cancel-my-logmein-central-account
- THEODORA5 years agoVisitor
PLEASE I AM WRITING FROM GREECE. I AM TRYING TO CANCEL MY REGISTRATION AND GET THE REFUND
CAN SOMEONE REPLY TO ME HOW DO I CANCEL IT ? YOUR BUTTON CANCEL REGISTRATION DOES NOT WORK
THANK YOU
- AshC5 years agoRetired GoTo Contributor
OarpitO You may contact Customer Support at any time to request a cancellation and refund.
- OarpitO5 years agoNew Member
I cant see the option to cancel it and it has got auto-renewed. I don't want the subscription, can you please refund the subscription?
- AshC5 years agoRetired GoTo Contributor
Hello,
If you cannot reach us by phone, then you may also create a case for email follow up at the following Support location:
https://support.logmeininc.com/central/help/how-do-i-contact-support
I'm sorry we do not currently have an email alias that is monitored for support, though you should hear back quickly after creating a case at the referenced support site.
I want to cancel our company's subscription. I was really surprised to find that there's no way through the account settings, but I have to call you. Not real-time chat, not e-mail, I HAVE TO CALL YOU? JFC! Also, you don't have a representative for our country and I'm not a native speaker so I don't feel comfortable talking.
As a customer, I want this resolved I don't want to pay for service(s) I don't use.- AshC5 years agoRetired GoTo Contributor
ronald_a You do not have to call, and can also create a case for later follow up through our support center: https://support.logmeininc.com/central/help/how-do-i-contact-support
- ronald_a5 years agoNew Member
I want to cancel my subscribtion to logme in. the proposed way of calling support does not work (phonenumber does not work). please propose another way.
- AshC5 years agoRetired GoTo Contributor
PJLehn I apologize for the contact failure. Can you state which phone number you were dialing, and at what time?
If Email communication is OK, please create a case for LMI Support through this page, and let us know if you don't hear back within a few days: https://support.logmeininc.com/central/help/how-do-i-contact-support
- PJLehn5 years agoNew Member
Sorry, but this answer, while it may be correct, is not helpful at all.
I am trying for days now (for an hour alone today) to cancel auto-renewal for my LogMeIn Pro sub and there is just simply noone answering my call ever.
I even hear the beeps frequently when someone pushes the button to send me back to those super motivated guitar and sax players...