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dfgdetg's avatar
dfgdetg
New Contributor
7 years ago

Disconnection

Hello, 
For a few days I am constantly disconnected from my remote computers. The connection is done, sometimes not, it lasts 5 minutes then it's over. Sometimes 30 seconds.
I am under W10 Pro, tested on all existing browsers, with and without firewall or anti-virus.
C-Attached LogMeInIgnition Error Message
 
sorry for my english, i'm french
Please help me.
Thanks.
 
 

16 Replies

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  • dfgdetg's avatar
    dfgdetg
    New Contributor
    7 years ago
    No, it's a computer with a fixed IP.
I tried everything, even to change my computer! Always the same disconnection after a few minutes and impossible to reconnect. I need to close LogmeIn to reopen it again to start over.
This morning I copied and deleted the certificates to test but without success again. It's a license with two users, and my colleague has no problem using it. But when I get ejected, it is also eject and must reconnect. But then it works again for him, not on my pc. The logmein technician I got phone thinks of a graphical problem but it does not correspond to the error message. I'm wasting a lot of time on it.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Does this PC reside on a network where the IP is refreshed in any way?

  • dfgdetg's avatar
    dfgdetg
    New Contributor
    7 years ago
    Hello,

I am on Windows 10 with the Windows Firewall, in classic ethernet adsl.
Yes, already tested.
Logmein gave me a command to delete the certificate cache but without success.

I connected to a pc, and was ejected after 2 minutes. Reconnection impossible, forced to close logmein, to reopen it, to start again, to make me eject after 30 seconds.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    dfgdetg  Could you specify what operating systems, firewalls and network connection types are in use?

    Have you tested your own connection from a different LAN yet?

  • dfgdetg's avatar
    dfgdetg
    New Contributor
    7 years ago
    Sorry, i forgot Ignition...
    main - - LogMeIn Ignition started.
    2019-09-02 14:42:38.635 - Info - LogMeInIgnition:1000 - Main - - LMIIgnition BORG process is starting.
    2019-09-02 14:42:38.682 - Info - LogMeInIgnition:1000 - Main - - Starting check for update by url command
    2019-09-02 14:42:38.682 - Info - LogMeInIgnition:1000 - Updater - - Conditions are not met requirements, skipping update.
    2019-09-02 14:42:38.682 - Info - LogMeInIgnition:1000 - Start - - Not in first time flow
    2019-09-02 14:42:38.776 - Error - LogMeInIgnition:1000 - URLLoader - - Submitted query failed, HTTP Status: 302, error: The stream has been closed. (0x83FF0100). Returned after 93 ms
    2019-09-02 14:42:38.776 - Error - LogMeInIgnition:1000 - Session - - Failed to query parameters, error: HttpError, http status: 302
    2019-09-02 14:42:40.368 - Info - LogMeInIgnition:1000 - Stop - - Not in first time flow