Forum Discussion

satech's avatar
satech
New Contributor
10 months ago
Solved

How to install Logme123 client silently and provide all permissions for remote support?

Here is the use case:

 

  • - We have servers that non-IT staff don't have login access
  • - An application is running on the server
  • - From time to time, we need vendor support to troubleshoot the application
  • - At this time, IT needs to sign into the server, use the code vendor support provided, install logmein123 client, and grant vendor support remote access
  • - This business runs 24x7, and IT cannot be readily available 24x7

 

So, the company IT needs a way to

  1. - Give non-IT staff access to install logmein123 on the server without logging into the server
  2. - During the installation process, automatically embed the 6 digit codes provided by vendor support and grant all permission
  3. (Optional) Kill the session after vendor support completes troubleshooting --- vendor support always does it. So, it's optional, not a requirement.

I have written a PowerShell GUI that runs psexec from a controlled environment that staff has access. I can use psexec to install logmein. But how to do #2 above (the 6 digital codes & permission)?

 

Thanks.

  • Hi satech

     

    I have run this past the team and unfortunately it is not feasible based on the Rescue architecture and workflow.

     

     

4 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi satech

     

    I have run this past the team and unfortunately it is not feasible based on the Rescue architecture and workflow.

     

     

  • satech's avatar
    satech
    New Contributor
    5 months ago

    Bump up.

     

    Is it possible?

     

    I want to deploy an Azure Automation job runbook at on-prem servers, such that end users can install logmein 123 without IT's involvement.

     

    The workflow will be:

     

    1. End user submit a Microsoft Form -- they need permission to access the form

    2. The form submission triggers Power Automate

    3. Power Automate triggers Azure Automation

    4. Azure Automation runs the installation job on an on-prem Azure Arc enabled server.

    5. Vendor technical gets access

     

    This way, IT doesn't need to manually  connect to the server and give vendor tech support.

  • satech's avatar
    satech
    New Contributor
    10 months ago

    No, don't want unattended access.

     

    Need to know if it's possible to install the installer silently with vendor support's access code passed through a GUI that I built for the client, and in the meantime grant full access that would require mouse click during normal process.

  • Hi satech, welcome to the community.

     

    If you are comfortable with your vendor connecting when your IT team is unavailable, you might consider letting them set up Unattended Access.