The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Jim-Balto
2 years agoActive Contributor
Loses remote mouse & keyboard during session
Running Rescue with a new customer (Window laptop). On this one computer we are having a problem with customer’s laptop losing mouse/keyboard function (happens within 15-20 minutes, often initially on connection). Have not found a reason but I asked the local IT tech if he could connect an external mouse & keyboard which is working normally - for sessions that are days long. This is not a great long term solution for a senior manager.
I saw a CENTRAL post that referenced a keyboard and mouse setting; not found in RESCUE however. I would appreciate any suggestions or solutions THANKS
1 Reply
- KateG2 years agoGoTo Manager
Hi Jim-Balto, Welcome to the GoTo Community,
I'm not entirely sure why it's disconnecting after 15 minutes, but there are a few settings you can check, can you verify these are correct: