The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Loses remote mouse & keyboard during session
Running Rescue with a new customer (Window laptop). On this one computer we are having a problem with customer’s laptop losing mouse/keyboard function (happens within 15-20 minutes, often initially on connection). Have not found a reason but I asked the local IT tech if he could connect an external mouse & keyboard which is working normally - for sessions that are days long. This is not a great long term solution for a senior manager.
I saw a CENTRAL post that referenced a keyboard and mouse setting; not found in RESCUE however. I would appreciate any suggestions or solutions THANKS
1 Reply
Hi Jim-Balto, Welcome to the GoTo Community,
I'm not entirely sure why it's disconnecting after 15 minutes, but there are a few settings you can check, can you verify these are correct:
