Forum Discussion

InterpretIT's avatar
InterpretIT
Active Contributor
4 years ago

MacOS: A keychain cannot be found to store....

Hi

 

Lately, I've been having a lot of issues with LMI rescue unattended access and MacOS.

I am receiving a window stating a "Keychain not Found" with the error: A keychain cannot be found to store "1:424688513186:ios:HexidecimalNumber_FIRAPP_DEFAULT"

This occurs on Mac's that have previously had unattended access installed, on new installs and on clean installs of 10.12, 10.13, 10.14, 10.15 & 11.4.

Resetting the keychain to default does not resolve the issue. Clicking on the cancel button results in another window being shown with the same error. Clicking on cancel again closes both the windows.


I can log in as normal by either closing the error windows, or ignoring them.

Problem
  • Edward89's avatar
    Edward89
    4 years ago

    Hello,

    I just had the same issue in the brand new Mac I got today.

    To solve it we just opened the Keychain Access tool and deleted the login keychain (it did not had an icon, signal for something strange happening).

     

    Then I rebooted the Mac and... voilà, rebooting solved it! Upon reboot it recreated a new working one.

    I suppose the first one had been created by some corporate setup tool as root and my user, despite being an admin, could not access / write to it.

     
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    InterpretIT  Sorry about that.  Based on the testing you've completed, this may be a new issue you are currently experiencing.  Can you please help us understand what's going on by getting some log files to Customer Support? 

    • InterpretIT's avatar
      InterpretIT
      Active Contributor
      4 years ago

      Hi Ash,

       

      Should I email the logs to the open ticket (LogMeIn Case #15518340) I have with support?

       

      Thank you for replying to the post to assist me with this issue.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        InterpretIT  Yes, if you already have a dialog open with a recent Support Agent.  They should be able to escalate your case with the proper logs to see what's going on there. 

  • Edward89's avatar
    Edward89
    New Contributor
    4 years ago

    Hello,

    I just had the same issue in the brand new Mac I got today.

    To solve it we just opened the Keychain Access tool and deleted the login keychain (it did not had an icon, signal for something strange happening).

     

    Then I rebooted the Mac and... voilà, rebooting solved it! Upon reboot it recreated a new working one.

    I suppose the first one had been created by some corporate setup tool as root and my user, despite being an admin, could not access / write to it.