Forum Discussion

garybarr's avatar
garybarr
Active Contributor
7 years ago

Rescue Console won't run under Windows 10 Insider Preview 10.0.17713.1002 (rs5_release)

Since Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) was installed, Rescue Console will try to start, then immediately close and give me the crash screen.  I send the report to Logmein.  

 

I rolled it back to the previous version and it works fine... But you know Win10, it will NOT let you stay with the previous version for more than 7 days...  So I updated every driver, made sure the software was updated...Figured it was the best I could do before letting it update to the latest Win10 Insider Preview again, but after I did... It stopped working.  We also have GotoAssist and that works just fine, it's just LogMeIn Rescue Console.

 

So, I installed it on another PC and it works fine on there also, UNTIL Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) gets installed.  So while, yes, I can roll it back and get it to work, it'll only be a short time until this release is pushed out to everyone and will be a major issue.

 

Has anyone else ran into this, or have ideas?  I've submitted it to LMI and Microsoft, but no response from either.

Problem
  • sv5's avatar
    sv5
    7 years ago

    Hello all!

    The newest TC and Applets have been uploaded to our Beta site. Please feel free to test it.

     

    Best,
    Sandor

    • garybarr's avatar
      garybarr
      Active Contributor
      7 years ago

      I installed the beta version I downloaded on 8/23/18 and installed it.. Allowed it to reinstall the update to Windows 10 Insider Preview 10.0.17713.1002 (rs5_release) and after the update, LogmeinRescue will no longer run.  Starts to open a window and immediately disappears.  I did send in the report:

       

       

      LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The error report has been successfully sent to LogMeIn. Reference ID: '36b70f7dc1ffd8bc20d9549bb73497b7'.

       

       

      For now, I'll roll back the beta version once again...  Unless you have a new idea?

      • garybarr's avatar
        garybarr
        Active Contributor
        7 years ago

        sv5 Still can't get it to work and need to start using Rescue again... so rolling back to previous Windows.   Is there any fixes coming?   I've had a lot of work in Beta testing, I'm glad to help solve this problem... Since I've found this exact same problem on 3 different PCs (and 3 different brands of PCs), I'm sure it is not going to be an isolated problem... and Microsoft is saying this update will begin pushing out late September most likely... so time is ticking for this to be a huge issue for LogMeIn Rescue.

  • radicaltype's avatar
    radicaltype
    New Contributor
    7 years ago

    I have had the same issue since build 17723 & am currently using 17751.1 

    I've tried LMI Tech consoles prev, current & next. 

    LMI opens briefly and disappears. 

    I've uninstalled, reinstalled, compatibilty modes, other versions etc same results. 

    Help!? 

    • garybarr's avatar
      garybarr
      Active Contributor
      7 years ago

      Yeah, they are working on it at LMI... but when this release rolls out to the public, as soon as next week... It's going to become a very big problem if not fixed soon.  Right now, it only affects us in various versions of beta, but it's going public September 10th when 1809 starts updating.

      • sv5's avatar
        sv5
        GoTo Contributor
        7 years ago

        Hello,

         

        The fixed TC and applet versions will be uploaded to Beta on tomorrow. The internal tests are still running, but everything is good so far.
        Garybarr, We are glad to hear your idea, but currently you can only help in our public beta testing to improve the Rescue quality. I will organize a meeting about your alpha testing idea on this week.

        Best,
        Sandor