JT5365's avatar
JT5365
Active Contributor
2 years ago
Status:
Delivered

Add call control on headsets

Staff is not able to receive calls from their headset when using the softphone.  This limits their ability to perform tasks away from their monitor in order to accept or make a call.  I understand security concerns are prohibiting this functionality.   Are there any tools available to mitigate this issue and to allow call control? 

  • jstrittmatter's avatar
    jstrittmatter
    Active Contributor

    Kate,

     

    I you need some testers of the headset call control, please let me know.  I have about 60 users who are anxiously awaiting this feature to be rolled out.  

     

    Thanks

    Justin

  • We are also looking for this solution to be rolled out ASAP.  Aside from the call controls not working at all on my Jabra Evolve2 65 connected to my Jabra Link 380, the worst part is my headset doesn't know that I'm on a call when using the GoTo Connect Softphone.  When I'm on a call on my Softphone, and I get an incoming call on my cellphone, the audio in my headset cuts over to the ringing inbound call. I have to quickly deny the call on my cell to get back to my original call.

     

    If you need testers for this feature as the previous user mentioned, I'd love to sign up

  • jstrittmatter's avatar
    jstrittmatter
    Active Contributor

    @KateG 

    The GoTo app resource center bubble mentions headset controls but there was never an update to the app, as I am still running 0.373.3.35.1.  Here is what is said in the resource center.

     

    1. New! Headset device controls

      Your USB headset devices will now be automatically detected and connected to the GoTo App! Simply use hardware shortcuts from your headset during calls. Learn more ›

      Try it in settings
  • Also curious when this update will be available 

  • KateG's avatar
    KateG
    GoTo Manager

    JT5365mlipp I don't have a timeline yet on when this feature is available for everyone, but have let the team know and will post an update as soon as I learn more.   

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi jstrittmatter, Accepted means this is being worked on, once a feature is released we update the status to Delivered and a notification is sent out to community members that Kudoed or commented on the Idea.