Problem Statement
I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to my direct business line.
I would like to set a different ringtone for each of these different cases.
One specific issue for me is that I am used to hearing the generic GoTo ringtone in the middle of the night, early mornings, when I am on a 24/7 oncall. I hear the same ringtone when I get an important business call in the middle of the day. I would love for my brain to be able to dissociate these two cases.
Proposed Solution
I would like the option to select specific ringtones that correspond to specific call routing, or at least to specific numbers.
Minimum Implementation
The ability in admin center or client app to set a specific ringtone for a specific number.
Final Design
The ability on the client app to be able to robustly customize ringtones by call routing. I can customize the ringtone per customer calling, per call routing, per number the customer is calling, etc.
Benefit
When I receive a call, I can immediately judge its urgency and some customer context by the ringtone. This will help our entire organization triage calls, and it will help us overcome the phycological discomfort associated with specific ringtones.
