Differentiate between internal and external calls on Yealink phones

You can create a directory on a user's phone with those other internal stations.  In the directory, you'll be able to change the ring tone for the caller.  After that, download the directory into a file and you can log into the web interface for each phone and upload the directory.  It's not great but it works.

about 100 users with Yealink T54W phones

Khams1​ How many users are we talking? How many Yealink Phones? what models? There is a work around on it. Its not a prefect solution but I've done it for some of my customers.

Hi Khams1​ Welcome to the Community. 

Thanks for reaching out and sharing your feedback. At this time, GoTo Connect does not offer the ability to set different ringtones for internal vs. external calls on Yealink phones. We've moved your comment over to our idea thread for our product team to review, so your request is on their radar. If there are any updates in the future, we’ll be sure to share them in the thread. Thanks again for your input!

I just migrated from Broadvoice to Goto Connect and I swear in the sales demo they said the software could handle different ringtones for internal or external calls. But now I'm being told that no it's not possible. Is that really the case? I figured that was a standard feature for all digital platforms these days. I've got a lot of upset users right now because they relied on the sound que for internal calls frequently.

Character welcome to the community. Currently, this is not on the roadmap. I've shared your feedback with the team and we will continue to monitor interest. I will update the Community when I have an update. 

We have used GoTo for a number of years now, as we grow this limitation feels more and more noticeable. What is the likelihood of this becomes a feature in the near future? 

Hi everyone - the team is aware of this limitation and the interest for this feature. While not on the roadmap currently, we will continue to review comments. Please VOTE if you haven't yet to show your interest, it does help. Thanks. 

I started doing that and it was working great...until.. someone changes and now the name is wrong

All GoTo would have to do is push the extension list to a local directory called "Intercom" and set it to ring2