dkeeley024's avatar
dkeeley024
New Member
2 years ago
Status:
Needs Info

Modified Caller Id Applied To Mobile Application

Hello, 

We run a small hotel business and the way we have our system configured is emergency calls go to one extension and general calls go to another.  We primarily use the mobile application to monitor our phone number and what we found is the Mobile Caller ID does NOT show us if a call is stemming from the emergency line vs. general which makes it impossible to manage.  

Once a call is missed or a VM is left, we can see the type of call (extension) but the problem lies in the initial, incoming call.  I'm told this feature works on the desktop but we really need that to work on the Mobile App as well. 

I would like to formally request the Modified Caller ID is applied to the Mobile Application as soon as possible.

 

Thanks!

Danielle 

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    Reviewed by moderator
    to
    Needs Info

    dkeeley024 sorry for the delay in response with this, I am working with the team who believe this feature is already available as described. If I'm mistaken, can you please provide more details on what you see on the mobile app when you get a call and what you would like to see?  

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    New
    to
    Reviewed by moderator