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vance21's avatar
vance21
Active Contributor
3 months ago
Status:
Reviewed by moderator

Show name of who responded to shared texts vs just number

When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversation. EX. when viewing out going messages it would show time sent and user that sent message.

2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi vance21​ thanks for your suggestion, this has been shared with the team. 

    Please note this feature (shared inbox) is currently available on the Customer Engagement Platform. You can find out more information on that here