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vance21
3 months agoActive Contributor
Status:
Reviewed by moderator
Show name of who responded to shared texts vs just number
When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversation. EX. when viewing out going messages it would show time sent and user that sent message.
2 Comments
- KateG3 months agoGoTo Manager
Hi vance21 thanks for your suggestion, this has been shared with the team.
Please note this feature (shared inbox) is currently available on the Customer Engagement Platform. You can find out more information on that here.
- KateG3 months agoGoTo ManagerStatus changed:NewtoReviewed by moderator