vance21Active Contributor31 days agoStatus: Reviewed by moderatorSMS Users When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...Show More
KateGGoTo Manager25 days agoHi vance21 thanks for your suggestion, this has been shared with the team. Please note this feature (shared inbox) is currently available on the Customer Engagement Platform. You can find out more information on that here.
